Second Opinion is an online platform that connects patients in Pakistan with verified, UK-based specialist doctors for a 30-minute video consultation. The doctor reviews your existing diagnosis or treatment plan and gives an independent opinion. You do not need a UK visa or a plane ticket.

Second Opinion is for patients living in Pakistan who are already under treatment and want a second view from a specialist in the same field. You can book for yourself or for a family member. All prices and payments are in Pakistani rupees (PKR).

You get a specialist's opinion on the treatment you are already receiving, plus written consultation notes from the doctor after the call. The notes may include suggested further tests or a summary of the doctor's view. Second Opinion does not provide treatment, prescriptions or referrals.

No. Second Opinion is not a hospital or an emergency service. If you have a medical emergency, go to the nearest hospital or call your local emergency number immediately. Second Opinion is for planned, advisory consultations only.

No referral is needed. You choose the specialty you want to consult. You can book without uploading any medical reports and add them later from your booking.

You browse doctors by specialty. The specialties available depend on which doctors are currently on the platform, and they are listed on the doctor search page. Do not stop or change any treatment without speaking to your own treating doctor.

Yes. Every doctor must submit their GMC (General Medical Council) number and a scan of their hospital registration card. An administrator reviews these before the doctor's profile goes live. Doctors who have not been approved are not visible to patients.

Each profile shows the doctor's photo, name, current hospital or GP surgery, specialties, qualifications, years of experience and star rating from previous patients. You can also see the consultation fee in PKR and the available time slots before you pay.

Doctors are filtered by specialty. There is no name or free-text search, so you choose a specialty first and then pick from the doctors listed.

1. Create an account and verify your email.
2. Choose a specialty and open a doctor's profile.
3. Select an available time slot.
4. Pay the consultation fee online.
5. Upload your medical reports (optional).
6. Receive your confirmation by email and WhatsApp.

Your booking is confirmed only after payment succeeds.

Each doctor sets their own consultation fee, shown in PKR on their profile before you pay. Compare doctors in your chosen specialty to find a fee that suits you.

You can pay online by debit card, credit card or mobile wallet such as JazzCash or Easypaisa. Card details are entered in a secure payment form, and Second Opinion does not store your card information.

You have 20 minutes from the moment you click a time slot. The slot is held for you during that time. If the 20 minutes pass before payment is complete, the slot is released and you start again from slot selection.

All times you see are in Pakistan Standard Time (PKT). Doctors set their hours in UK time, and the platform converts them for you automatically, including when UK clocks change. You can book from 1 day up to 10 days ahead.

Yes. At registration you choose "booking for myself" or "booking for someone else." If you book for someone else, you enter your details as the person paying, and the patient's details separately. Confirmation and reminder messages go to both of you.

You can reschedule once per booking, as long as it is more than 24 hours before the appointment. You can cancel at least 48 hours before the appointment for a full refund. For cancellations closer to the appointment time, see the Refund Policy shown at registration.

If the doctor does not attend, you are either refunded or offered another day or doctor. If a platform or internet fault stops the consultation, you are refunded or Second Opinion arranges a replacement call with the same doctor at no extra charge. Raise a support ticket from the Help section and the team reviews the call logs.

If you do not join, 50% of the fee is retained and 50% is refunded. Joining on time is important because the call runs for a fixed 30 minutes.

Yes. You receive reminders 48 hours and 2 hours before your appointment by email and WhatsApp. The 48-hour reminder is skipped if you book less than 48 hours ahead. Please enter a WhatsApp-enabled mobile number so you receive them.

You can upload PDF, JPG, JPEG or PNG files, up to 25 MB each, and several at a time. This includes lab results, clinical letters and imaging reports. Raw scan image files, such as DICOM studies, are not supported, so upload the imaging report instead.

No. Uploading is optional and happens after payment. You can add or remove reports at any time from your booking, but the doctor can only review what you have uploaded.

Only the doctor assigned to your booking can view your documents, and only inside the platform in view-only mode. Doctors cannot download them. Administrators and support staff cannot view your documents or your video consultation.

Medical documents and call transcripts are deleted automatically 3 months after your appointment. You can delete any report yourself at any time, and you will be reminded after your appointment to remove reports you no longer want stored.

You join from your phone, tablet or computer browser using a personal link on your dashboard and in your confirmation email. There is nothing to install. After a quick camera, microphone and connection check, you wait in a virtual lobby until the doctor admits you. The call lasts 30 minutes.

You need a smartphone or computer with a camera and microphone, and a stable internet connection. The platform works in a modern browser such as Chrome or Safari. A quiet, private space helps.

No audio or video is recorded. The call is transcribed live as text for quality monitoring and support, and both you and the doctor are told about this before and during the call. Transcripts follow the same 3-month retention period as documents.

Rejoin using the same link at any time until the end of your booked slot. The platform also lowers video quality automatically on a weak connection so the call can continue.

A countdown timer is shown during the call. It turns yellow at 10 minutes left, red at 5 minutes and blinks at 1 minute. The call ends automatically at 30 minutes.

The doctor submits consultation notes, and you are notified by email. You can read the notes in your account. You can then rate the doctor from 1 to 5 stars and leave a comment. If you want another discussion, book a new appointment with the same or a different doctor.

Your data is encrypted in storage and in transit. Personal details are protected at field level, uploaded files are virus-scanned before anyone can open them, and every access is recorded in an audit log. Doctors can only open records for their own bookings and cannot search for patients.

Yes, you can delete your account at any time. After deletion you can no longer log in, and your profile is hidden from doctors and staff. Some financial and audit records are kept as required for accounting and security.

Use the Help section after you log in to raise a support ticket. Choose your consultation from the list, select a reason such as a video problem or a refund request, and add a comment. Support reviews the booking and call logs and replies with the outcome.

Second Opinion lets UK-based specialists and consultants offer advisory second opinions to patients in Pakistan who are already under treatment. You set your own fee and working hours, consult from your own device in a web browser, and are paid monthly in Pakistani rupees (PKR). The service is advisory only: it does not involve treatment, prescriptions or referrals.

The platform is for UK-resident specialist doctors. You must provide your GMC number and a scan of your hospital registration card. You are responsible for confirming that offering remote opinions to patients overseas is consistent with your employer's policies, your indemnity cover and GMC guidance.

1. Register with your details and verify your email.
2. Submit your GMC number and hospital registration card scan.
3. An administrator reviews your documents within 24 working hours, excluding holidays.
4. You are told if you are approved, rejected with a reason, or asked for more details.

You can log in straight after registering and will see a pending-verification dashboard. Your public profile goes live only after approval.

Patients see your photo, name, current hospital or GP surgery, specialties, qualifications, years of experience, star rating and reviews. They also see your consultation fee and available slots.

Yes. A doctor can hold more than one specialty, and patients find you by filtering on any of them.

You set your own fee in PKR in your profile. The screen shows how much you will receive after the platform fee is deducted, so you can see your net amount before saving. A change to your fee applies to future bookings only, not to appointments already booked.

Payouts are made once a month, on the first working day, in PKR into your Pakistani bank account. Each batch is prepared and then approved by a second finance administrator before it is submitted. UK-currency payouts are planned for a later phase and are not available at launch.

An administrator configures the platform fee as a percentage or a flat amount. Your payout statement shows gross fees, the platform fee, any penalties and any carried-forward balance for each month.

Second Opinion does not provide tax advice. You are responsible for understanding how your earnings are treated for tax in the UK and Pakistan, and you should take advice from a qualified accountant or tax adviser.

You set weekly recurring hours in UK time, and you can block holidays and individual slots. Patients see the matching Pakistan time automatically, including when UK clocks change in March and October. Patients can book between 1 and 10 days ahead.

Every consultation is a fixed 30 minutes. The call ends automatically at 30 minutes. A patient who wants further discussion books a new appointment.

You are notified by email and WhatsApp as soon as a booking is confirmed, with an add-to-calendar link for Apple Calendar or Google Calendar. You also receive reminders 48 hours and 2 hours before the appointment.

The system warns you before you save. If you proceed, the affected patients are told to request a refund or choose another doctor, and an administrator follows up. Please block holidays well in advance to avoid disruption for patients.

You can reschedule once per booking, at least 24 hours before the appointment. The patient also has one reschedule. If your availability changes, an administrator can help move affected bookings.

Repeated disruption is penalised so patients can rely on bookings. For cancellations, your first and second get a warning email, and the third and later each deduct PKR 1,000 from future payouts. For a no-show, the first gets a warning, the second deducts PKR 1,000, and the amount doubles for the next two incidents before your profile is suspended with notice. Support can override a penalty where there is a valid reason. Full terms are in the Doctor Terms and Conditions.

You open your booking's link, pass a quick camera, microphone and connection check, and admit the patient from the virtual lobby. You can use audio, video and text chat, and view the patient's uploaded reports alongside the call. A countdown shows the time left and the call ends at exactly 30 minutes.

You can see only the patients and documents tied to bookings assigned to you. Documents open in a view-only, watermarked viewer, and you cannot download or share them. You cannot search the patient database or see another doctor's patients.

No audio or video is recorded. The call is transcribed live as text for quality monitoring and support, and both you and the patient are informed before and during the call. Transcripts are kept for the 3-month retention period.

Yes. Submitting notes is compulsory. You can draft and save notes during the call, and finish them later if needed. Until you submit, the consultation stays open on your dashboard as a pending item, and you receive reminders. Submitting marks the consultation complete, notifies the patient and lets them read the notes in their account.

When a family member or other requester booked on the patient's behalf, ask for consent during the call. When you submit the notes, both email addresses are shown and you choose which one receives them. If both are the same, the notes are sent once. Your consent and choice are recorded in the audit log.

After a short wait period, the consultation is recorded as a patient no-show. The platform retains 50% of the fee, of which 10% goes to you and 40% to the platform, and the other 50% is refunded to the patient.

Every join, drop and failure is logged under the call ID. If a platform, system or internet fault stopped the consultation, support can arrange a replacement call with your agreement. The patient is not charged again, and you are asked to accept or propose a new slot.

No. Second Opinion is advisory only. Your role is to review the patient's existing diagnosis or treatment plan and give an independent opinion, with written notes. Treatment decisions remain with the patient's own treating doctors.

Two-factor authentication (TOTP) is mandatory for doctors. Patient data is encrypted in storage and in transit, uploaded files are virus-scanned, and every document view and notes action is written to an audit log. Patient documents are deleted automatically 3 months after the appointment.

After each completed call, patients rate you from 1 to 5 stars and may leave a comment. Your average rating appears on your public profile.

Use the Help section to raise a ticket linked to a specific consultation, with a reason and comment. Support reviews the booking and call logs and replies with the outcome. Notices that apply to all doctors are sent by email, WhatsApp and in-app banner.